Refund policy

RETURN & REFUND POLICY — ZAYNO

Last Updated: August 2026

At ZAYNO, we carefully check and pack orders before dispatch. Our fulfillment partner records the product and packaging process before the order is shipped.

NO CHANGE-OF-MIND RETURNS

We do not accept returns or exchanges simply because a customer changes their mind, does not like the product after receiving it, or ordered the wrong product, color, model, or variant.

DAMAGED, WRONG OR DEFECTIVE PRODUCTS

If you receive:

• A product that is different from what you ordered
• A product that arrives damaged
• A product with a manufacturing or functional defect

please contact ZAYNO as soon as possible after delivery.

To report an issue, contact us through WhatsApp or email and provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A clear video showing the issue, where applicable

We may review the order and the packaging/dispatch record before deciding the appropriate resolution.

If the issue is verified, ZAYNO may provide a replacement, exchange, repair, refund, or another appropriate solution depending on the product and circumstances.

OPENING/UNBOXING VIDEO

For your protection, we strongly recommend recording a continuous video while opening your parcel. Make sure the parcel, packaging, shipping label, and product are clearly visible.

An unboxing video can help us investigate damage, missing items, or incorrect products. However, having an unboxing video does not by itself guarantee a refund or replacement.

RETURN SHIPPING

If a return is approved, ZAYNO will provide instructions regarding how and where the product should be returned.

Do not send any product back without contacting us first.

REFUNDS

If a refund is approved, the refund method and processing time will depend on the payment method and circumstances of the order.

Cash-on-delivery orders may be subject to additional verification before a refund is processed.

ORDER CANCELLATION

Orders may be cancelled only before they are dispatched, subject to confirmation by ZAYNO. Once an order has been dispatched, cancellation may no longer be possible.

CONTACT

For return, refund, replacement, or product-related complaints:

WhatsApp: 03114143566
Email: zaynohubofficial@gmail.com

ZAYNO reserves the right to review each complaint individually and apply this policy according to the circumstances of the order and applicable law.